TWC vs EEOC How to File and What to Say

When it comes to employee rights and protections, two organizations that frequently come to the forefront are the Equal Employment Opportunity Commission (EEOC) and the Texas Workforce Commission (TWC). Although these organizations have somewhat overlapping mandates, their scope, jurisdiction, and processes differ significantly.

The Equal Employment Opportunity Commission (EEOC)

What it Does:

The EEOC is a federal agency responsible for enforcing federal laws that make it illegal to discriminate against a job applicant or an employee based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, or genetic information.

Filing a Workplace Harassment Claim:

  1. Contact the EEOC: The first step in filing a claim is to contact your local EEOC office. You can do this either by phone, online, or by visiting the office in person.
  2. Interview and Intake Questionnaire: You’ll be interviewed by an EEOC staff member, and you may need to fill out an intake questionnaire.
  3. Formal Complaint: If your case falls within the EEOC’s jurisdiction, you’ll file a formal complaint known as a “Charge of Discrimination.”
  4. Investigation: The EEOC will investigate the claim, which may include obtaining documents from the employer and interviewing witnesses.
  5. Resolution: The case may be settled through mediation, or it might go to litigation. In some cases, the EEOC may issue a “right to sue” letter, allowing you to take legal action in federal court.

The Texas Workforce Commission (TWC)

What it Does:

The TWC is a state agency responsible for overseeing and providing workforce development services in Texas. It is also involved in labor law enforcement, including anti-discrimination laws within the state.

Filing a Workplace Harassment Claim:

  1. Contact the TWC: You can initiate your claim by contacting the TWC Civil Rights Division either by phone or through the TWC website.
  2. File a Complaint: You will need to file a formal written complaint, providing details about the alleged harassment.
  3. Preliminary Review: The TWC will conduct a preliminary review to determine if the claim falls under its jurisdiction.
  4. Investigation: Like the EEOC, the TWC will investigate the claim. This could involve site visits, interviews, and document reviews.
  5. Resolution: The TWC may either facilitate a settlement or issue a “determination,” which could involve monetary compensation or other corrective actions.


  1. Objective: Both aim to ensure that employees are treated fairly and not subjected to discrimination or harassment.
  2. Process: The process for filing a harassment claim is somewhat similar, involving an initial report, an investigation, and a potential resolution.
  3. Mediation: Both agencies offer mediation services as a potential means to resolve disputes.


  1. Jurisdiction: The EEOC is a federal agency with nationwide jurisdiction, whereas the TWC is limited to the state of Texas.
  2. Laws Enforced: The EEOC enforces federal laws, whereas the TWC enforces state laws, which may have different protections or limitations.
  3. Scope: While the EEOC focuses exclusively on employment discrimination, the TWC has a broader mandate that includes workforce development and unemployment benefits.
  4. Time Limits: Deadlines for filing complaints can differ between the two agencies, so it’s crucial to check the specific time frames for each.
  5. Appeal: Appeals for EEOC decisions often go to federal courts, whereas TWC decisions may be appealed to state courts.

Understanding these similarities and differences is critical for knowing where to turn when faced with workplace harassment. Both agencies offer essential resources and avenues for redress, but the scope and process can vary significantly. Always consult with a legal advisor to determine the best course of action for your specific situation.

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