Mediation is a process where an impartial third party resolves a dispute between parties through the use of arbitrary communication and negotiation techniques. All those who participate in mediation are encouraged to a state their viewpoints to a neutral mediator that gathers information about the dispute. The mediator uses a wide variety of techniques to lead the process in a constructive manner and to help the parties find a reasonable solution.  

Mediation, in a legal sense, is a form of alternative dispute resolution used to resolve disputes between two or more parties. Usually, a third party, the mediator, creates a  negotiation strategy to make a settlement. Disputants may mediate disputes in a variety of domains, such as family, legal, business and places of employment.